Privacy Policy

1. About This Privacy Policy

ReplyExpress is a mobile application provided by NovaAI Studio (“NovaAI Studio,” “we,” “us,” or “our”). ReplyExpress helps users draft replies, polish written text, understand the meaning or tone of messages, and receive writing guidance.

This Privacy Policy applies to the ReplyExpress mobile application, the ReplyExpress backend service, and support or feedback services provided in connection with ReplyExpress.

By using ReplyExpress, you acknowledge that information may be processed as described in this Privacy Policy. If you do not agree with this policy, please do not use ReplyExpress.

2. Information We Process

2.1 Text and instructions you submit

When you use features such as Reply, Polish, Explain, or Guidance, ReplyExpress processes the text, message content, instructions, selected tone, language, and other information that you choose to submit.

Submitted text is transmitted to our backend service and may be sent to an artificial intelligence service provider to generate the requested response, explanation, or edited text.

You are responsible for ensuring that you have the right to submit and process any message or information entered into ReplyExpress.

2.2 Generated content

ReplyExpress processes AI-generated replies, polished text, explanations, writing suggestions, and related result metadata so that the results can be displayed to you.

Generated results or history may be stored locally on your device when the relevant history feature is enabled. Locally stored data remains on your device until you delete it, clear the app data, or uninstall the app.

2.3 App, account, and device information

To operate the service, ReplyExpress may process limited app and device-related information, including:

• An app-generated or anonymous user identifier
• A privacy-preserving device identifier or hashed identifier
• Device platform and operating-system information
• App version and build number
• Selected app language
• Premium entitlement or subscription status
• Credit balance and usage counters
• Request, transaction, or idempotency identifiers
• Rate-limit, reward, and fraud-prevention information
• Error messages and limited technical diagnostics

This information is used to authenticate app sessions, maintain usage balances, restore purchases, prevent abuse, and keep the service functioning reliably.

2.4 Purchase and subscription information

If you purchase credits or a subscription, the transaction is processed through Google Play. ReplyExpress and its subscription management provider may receive information such as:

• The purchased product or subscription
• Transaction and purchase identifiers
• Subscription status and expiration information
• Entitlement status
• Purchase validation and restoration information
• Refund, cancellation, renewal, or chargeback status

NovaAI Studio does not directly receive or store your complete payment-card number. Payment information is handled by Google Play and its payment providers.

2.5 Advertising information

ReplyExpress may offer rewarded advertising that allows eligible users to receive app credits after completing an advertisement.

Google AdMob and its advertising partners may process information such as advertising identifiers, IP address, general device information, approximate location derived from network information, ad interactions, consent choices, and fraud-detection information according to their own privacy policies and applicable settings.

Availability of rewarded ads may depend on location, consent, device configuration, advertising inventory, usage limits, and fraud-prevention checks.

2.6 Support and feedback information

If you contact ReplyExpress support or submit feedback using the support form, we may receive information you choose to provide, including:

• Your email address
• Your question, feedback, or issue description
• Attachments or screenshots you voluntarily upload
• App version and build number
• Device platform
• Selected language
• Other diagnostic details included in the form

Support and feedback forms may be provided through Tally. Please avoid including sensitive or unrelated personal information in a support request.

2.7 Server logs and technical information

Our backend and infrastructure providers may automatically process limited technical logs, including timestamps, IP addresses, request status, endpoint information, security events, error details, rate-limit events, and pseudonymous identifiers.

These logs are used for security, troubleshooting, service operation, abuse prevention, and system reliability.

3. How We Use Information

We may use information to:

• Generate replies, polished text, explanations, and writing guidance requested by the user
• Display and manage generated results and local app history
• Authenticate app sessions and recognize eligible devices or installations
• Maintain free usage, credit balances, rewarded-ad credits, and premium access
• Process, validate, synchronize, and restore purchases and subscriptions
• Provide rewarded advertisements and verify completed rewards
• Respond to support requests and investigate technical problems
• Detect fraud, misuse, duplicate rewards, automated activity, and attempts to bypass limits
• Maintain security, availability, compatibility, and service reliability
• Diagnose errors and improve app performance and user experience
• Enforce our Terms of Service and comply with applicable legal obligations

We do not sell the private text you submit to ReplyExpress.

We do not use the content of private messages submitted to ReplyExpress for our own targeted advertising.

4. Sharing and Third-Party Service Providers

We may share or allow processing of information only as reasonably necessary to provide, secure, support, and maintain ReplyExpress.

ReplyExpress may use the following categories of third-party service providers:

• OpenAI — to process submitted text and generate AI-powered replies, polishing, explanations, or guidance.
• Google Play — for app distribution, purchases, subscriptions, billing, refunds, and purchase restoration.
• RevenueCat — for subscription, purchase, and entitlement management.
• Google AdMob — for rewarded advertising, consent management, ad measurement, and fraud prevention where advertising is enabled.
• Tally — for support and feedback form submissions.
• Cloud and infrastructure providers — for application hosting, databases, networking, backups, monitoring, and security.

These providers may process information under their own privacy policies, terms, security practices, and legal obligations.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or a valid legal request
• Protect users, NovaAI Studio, or the public from harm
• Investigate fraud, abuse, or security incidents
• Enforce our agreements and protect our legal rights
• Complete a merger, acquisition, restructuring, or transfer of the app, subject to applicable legal protections

5. International Data Processing

ReplyExpress and its service providers may process information in Canada, the United States, and other countries where service providers or infrastructure are located.

Privacy and data-protection laws in those countries may differ from the laws in your country or region.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service operation, security, purchase verification, fraud prevention, dispute resolution, support, and legal compliance.

Retention periods vary depending on the type of information:

• Locally stored app history remains on your device until you delete it, clear app storage, or uninstall ReplyExpress.
• Usage, entitlement, purchase, credit, and fraud-prevention records may be retained while needed to operate the service and resolve purchase or account issues.
• Technical logs may be retained for a limited period for security, troubleshooting, monitoring, and abuse prevention.
• Support submissions may be retained until the request has been resolved and for a reasonable period afterward for recordkeeping, security, and dispute resolution.
• Information may be retained for longer when required by law, necessary to establish or defend legal claims, or needed to prevent fraud or abuse.

Text submitted for AI processing may be retained temporarily by NovaAI Studio or relevant service providers as necessary to process the request, maintain security, diagnose errors, and provide the service, subject to provider configurations and policies.

7. Access, Correction, and Deletion Requests

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of certain personal information.

You may request deletion of personal information associated with ReplyExpress by contacting us using the support form or email address listed below.

To protect users and prevent unauthorized requests, we may ask for information reasonably necessary to verify the request.

Some information may be retained when required or permitted for:

• Purchase and transaction records
• Fraud and abuse prevention
• Security investigations
• Tax, accounting, or legal obligations
• Resolving disputes and enforcing agreements

Deleting the app does not automatically cancel a Google Play subscription. Active subscriptions must be managed or cancelled through your Google Play account.

8. Your Privacy Choices

You can reduce or control data processing by:

• Avoiding the submission of personal, confidential, or sensitive information
• Editing or anonymizing message content before submitting it
• Deleting saved history from within the app where that option is available
• Managing advertising consent and advertising identifiers through the app or your device settings
• Choosing not to use rewarded advertisements
• Managing or cancelling subscriptions through Google Play
• Contacting us to request access to or deletion of eligible information

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.

These safeguards may include encrypted network transmission, access controls, authentication, rate limiting, database protections, monitoring, pseudonymous identifiers, and fraud-prevention measures.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

10. Children's Privacy

ReplyExpress is not directed to children under 13, or a higher minimum age where required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you are a parent or guardian and believe that a child has provided personal information through ReplyExpress, please contact us so that we can review and address the request.

11. Artificial Intelligence

ReplyExpress uses artificial intelligence to generate or analyze text. AI-generated content may be inaccurate, incomplete, misleading, offensive, or inappropriate for a particular situation.

You should review all generated content before using or sending it. ReplyExpress should not be relied upon as a substitute for legal, medical, financial, mental-health, employment, or other professional advice.

12. External Links and Services

ReplyExpress may provide links to external websites or services, including support, privacy, payment, subscription, or advertising services.

NovaAI Studio is not responsible for the privacy practices or content of third-party websites. You should review the privacy policy of any external service you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy when ReplyExpress features, data practices, service providers, legal requirements, or security practices change.

The updated version will be published on this page with a revised “Last updated” date. When a change is material, we may also provide an in-app notice or another appropriate notification.

14. Contact Us

For privacy questions, support requests, or requests to access, correct, or delete eligible personal information, contact:

15. Legal Notice

This Privacy Policy is intended to describe the current ReplyExpress data practices in clear language. It does not constitute legal advice.

NovaAI Studio should review and update this document whenever ReplyExpress adds or removes features, permissions, analytics tools, advertising providers, AI providers, account features, or other data-processing activities.